Frequently Asked Questions

Here is a list of frequently asked questions. If you need further support email our customer support at support [at]

Can I Get a Refund?

We do not offer refunds for digital files.

However, in case the file is not available upon payment, a refund will be issued, or the file will be repaired and resent to the original customer.

My project doesn't work, can you help me?

Certain projects require the software to be updated to the latest version. Thus you must obtain the updated software to make sure the project works. If your project doesn’t work for other reasons, please contact us at support [at] and our team of highly-skilled engineers will have a look.

What does a commercial license let me do?

A commercial license lets you use the product for commercial purposes. You may use it on various platforms like radio, TV, social media and many others. However, this also means the commercial license is not exclusive to you, and thus others may also obtain such license. Furthermore, you may not re-sell, copy or duplicate the projects as your own. For further information read the license agreement attached with your download.

Can I sell the license of a product I purchased

Licenses are not re-sellable under any circumstances.</span<

I have no software. Can Resource Moon alter the project/product for me?

Resource Moon can alter minor changes such as text, colour and size and render the project file for you. If you want your project changed, please email us mentioning your order number and name to support [at]